PELAKSANAAN KETENTUAN PASAL 19 AYAT (1) UNDANG-UNDANG REPUBLIK INDONESIA NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN DI KIEN LAUNDRY KELURAHAN CIAMIS KECAMATAN CIAMIS KABUPATEN CIAMIS

Abstract

The goal of all business ventures is to turn a profit. These days, business actors have formed a wide variety of service enterprises in an attempt to turn a profit quickly. Laundry is a type of business where its services are sold and purchased through the washing of garments. Businesses benefit from the high degree of customer demand for laundry services. However, many customers also have their rights infringed upon in order to benefit these commercial entities. The issue examined in this thesis is the application of Article 19 Paragraph (1) of Law of the Republic of Indonesia Number 8 of 1999 concerning Consumer Protection at Kien Laundry, Ciamis Village, Ciamis District, and Ciamis Regency, as well as the challenges encountered in doing so and the solutions employed to address the issue. at the Kien Laundry. The descriptive-analytic research approach is employed, which describes, explains, and analyzes using materials and data collected during the study and examined to produce methodical and impartial ideas and comprehension. The approach method employed is empirically juridical; that is, it is founded on laws, books and other material about discussions and issues, and field research involving data collecting and interviews at the research object. The study's findings and the subsequent discussion lead to the conclusion that, at Kien Laundry in Ciamis Village, Ciamis District, and Ciamis Regency, the provisions of Article 19 Paragraph (1) of the Law of the Republic of Indonesia Number 8 of 1999 concerning consumer protection have not been well implemented. This is because both business actors and consumers are unaware of their rights and obligations. The Consumer Protection Law's standard clause restrictions were not followed, which led to the issues that were encountered. In addition to raising awareness of and providing guidance on the laws pertaining to consumer protection found in Law Number 8 of 1999, efforts have been undertaken to enhance services. The author suggests that, in addition to paying attention to consumer rights in accordance with the Consumer Protection Law, attention should be given to the inclusion of standard clauses regarding their location and content in order for them to comply with the provisions of the Consumer Protection Law.